“Agreement” means the legal Agreement between Crunch Accounting Services Limited and the Client for provision of the Services, comprising these General Terms, together with the Letter of Engagement and Authorisations. The Terms apply to all work We do for You and may be updated from time to time. The current version will always be on our website.

“Associated Persons” means any person or entity associated with the Client named in the Engagement Letter, or additional persons notified by the Client in writing, for which the Services are to be supplied.

“Authorisations” means the written authorities signed by the Client authorising Crunch Accounting Services Limited to act as their tax agent and/or accountant and as their agent or representative.

“Client”, “You” or “Your” means the primary Client and all Associated Persons, individually or as a group jointly and severally.

Additional defined terms including “Engagement Letter”, “Fee”, “Force Majeure”, “Information”, “Intellectual Property”, “Services”, and “Software & Data Services” have their standard meanings as used in this Agreement.

“Crunch Accounting Services Limited”, “We”, “Our” or “Us” means the Crunch Accounting Services Limited business providing the Services pursuant to this Agreement and where applicable its staff, owners or officers, successors or transferees.

“Services” means all accounting, bookkeeping, tax agent and related services, advice and information provided by Crunch Accounting Services Limited as detailed in the Engagement Letter.

In consideration of the Fee, Crunch Accounting Services Limited agrees to provide the Services, and by signing the Authorities the Client agrees to pay the Fee and comply with its obligations under this Agreement.

Crunch Accounting Services Limited is not responsible to any person other than the Client for the Services or any part of them.

If the Client has been given an Engagement Letter but does not sign and return the Authorities, the Client shall be deemed to have given the Authorities upon: (a) making any request for Services; (b) accepting the Services; or (c) payment of any invoice.

The person signing the Authorisations warrants they have full authority to sign on behalf of and bind the primary Client and all Associated Persons.

You may request, and We may offer, additional or new Services at any time. Any change must be agreed in writing and an amended Fee may apply.

We are not obliged to identify or offer additional or new Services, or to provide advice or carry out work outside the defined Services, even if We know it might be applicable to You.

We may use staff or subcontractors, delegate and/or assign all or any part of Our rights and obligations under this Agreement at any time.

The Client shall pay the Fees and any other costs or charges related to the Services provided.

GST Invoices will be issued at the frequency specified in the Engagement Letter.

Payment must be made by direct credit in cleared funds to Our nominated bank account upon receipt of invoice or the due date stated on the invoice.

Cheques and cash are not accepted unless specifically agreed.

Fees may be reviewed: (a) annually; (b) at any time due to changes in legal or compliance requirements or supplier costs; or (c) if You require a change in the level or complexity of Services. We will notify You at least one month before any changes under (a) or (b).

The Client, all Associated Persons, and any owners, officers, and trustees are jointly and severally responsible for the Client’s payments.

If any payment is not made by the due date, We may suspend Services and/or: (a) charge interest at 2% per calendar month on overdue amounts; (b) recover actual costs of pursuing payment; (c) cancel this Agreement on one month’s notice if payment is overdue by more than 14 days or the Client is repeatedly late.

The Client acknowledges that the Consumer Guarantees Act 1993 does not apply to Services acquired for business purposes.

You must provide all Information We request by required dates, and ensure it is complete, true, correct and not misleading. We rely on Information you provide and do not conduct audits or verification.

You must give Us at least 14 days prior written notice of any proposed change of ownership or material changes to Your details.

You are responsible for checking and confirming the accuracy and completeness of Our work before accepting, approving or signing off any draft or final documents.

We have no liability for errors or omissions based on Information You supplied or where You have accepted or signed off Our work.

We may set up and maintain cloud accounting and software subscriptions on Your behalf. You agree to our reasonable terms for managing these services, including providing access credentials and keeping subscriptions current. We are not responsible for third-party platform outages or data loss.

We shall take reasonable steps to protect the confidentiality, privacy and security of all Information. You accept that electronic storage and transmission involves inherent risks of accidental or unauthorised loss or disclosure that cannot be completely excluded. You must keep copies of all Information supplied to or by Us.

We may use AI-assisted tools as part of our service delivery, including large language models, generative AI platforms, and AI-integrated software. Our AI Use Policy, available on our website, sets out how we use these tools, how client data is protected, and the quality controls we apply. Our AI Use Policy forms part of this Agreement and You confirm Your acceptance of it by engaging Our Services.

The Client may cancel this Agreement at any time by providing at least 30 days written notice. The Agreement ends on expiry of the notice period unless otherwise agreed.

We may cancel this Agreement immediately if: (a) payment is overdue per clause 3.7(c); (b) You breach any obligation and fail to remedy within 7 days of written notice; or (c) You do not comply with AML requirements, provide false information, or act in a way that could harm our reputation.

On cancellation, all amounts owing become immediately payable including work in progress. No refunds apply. We may retain possession of Information until all amounts are paid. Cancellation does not affect accrued rights or liabilities.

Our liability to You for any loss or damage arising from the Services is limited to the total fees paid by You in the 12 months prior to the claim. We are not liable for indirect, consequential, or economic loss. Nothing in these Terms excludes liability that cannot be excluded by law.

All intellectual property in Our work product, systems, templates and processes remains the property of Crunch Accounting Services Limited unless otherwise agreed in writing. You may use deliverables We provide for Your own business purposes only.

We handle all client information in accordance with the Privacy Act 2020. We will not disclose Your information to third parties except as required by law, with Your consent, or as necessary to provide the Services. You consent to Us holding and using Your information for the purposes of providing the Services and complying with Our legal obligations.

We are a reporting entity under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act). You agree to provide all information and documentation We require to meet Our AML/CFT obligations, including identity verification. We may suspend or cancel the Agreement if You fail to comply.

If You are acting as trustee of a trust, You covenant that: (a) the Agreement extends to all rights of indemnity against the trust fund; (b) You have full authority under the trust to enter this Agreement; and (c) You will not cause changes to the trust structure without Our written consent, which will not be unreasonably withheld.

These Terms apply to all work We do for You and prevail over any prior representation or understanding. We may update the Terms from time to time — the current version is always on our website.

Failure to enforce any provision shall not be treated as a waiver of that provision.

If any provision is held invalid, the remaining provisions are unaffected.

You confirm that You are acquiring Services for a business or activity owned and operated in New Zealand and that You are not subject to the laws or tax requirements of any undisclosed jurisdiction.